Refund policy
We want you to love your SASH Active order. If something isn't right, we're here to help. Subject to the conditions below, we accept returns for a full refund or store credit, as long as the item is returned within 30 days of receiving your order.
Please note: we currently ship to Australia only.
How to return
To start your return, email us at contact@sashactive.com with your order number and the item(s) you'd like to return. We'll send you instructions and a return address within 1–2 business days.
We recommend using a tracked postage service, as SASH Active is not responsible for items lost in transit on their way back to us. Return shipping costs are at the customer's expense unless the item is faulty or incorrectly sent.
Requirements
We ask that all returned items meet the following conditions:
- Unworn and unwashed
- Returned in original packaging
- Accompanied by proof of purchase (order confirmation or receipt)
We advise when trying on products to avoid make up and fake tan, as we will not accept any products with marks.
We reserve the right to inspect all returns. Items that appear worn, washed, or damaged may be declined. This does not affect your rights under Australian Consumer Law.
Refunds
Once we receive your return, please allow up to 5–7 business days for processing. If approved, your refund will be issued to your original payment method and we will notify you that your return has been accepted. Please allow a further 3–5 business days for funds to appear on your statement, depending on your bank or payment provider.
Return deadline
Returns requested outside of the 30-day window will not be eligible for a refund. In some circumstances, at our discretion, we may offer a store credit instead. We reserve the right to decline items that do not meet our return conditions.
Faulty or incorrect items
If you've received a faulty or incorrect product, please contact us at contact@sashactive.com within 7 days of receiving your order. We'll make it right.
Further questions
Get in touch at contact@sashactive.com. We aim to respond to all enquiries within 1–2 business days.