Need to know
Frequently Asked Questions
Clear answers about ordering, shipping, sizing, care and what comes next.
Orders & Shipping
Where do you ship to?
We currently ship globally except the United States.
When will my order ship?
Orders are processed and shipped within 2 business days. Orders placed after 3:30pm AEST or on weekends will be dispatched the next business day.
How long will delivery take?
Australia: 3–7 business days for standard delivery and 1–3 business days for express delivery.
How much does shipping cost?
Spend $150 for Free Shipping within Australia
Can I track my order?
Yes — once your order has been dispatched, you’ll receive a confirmation email with your tracking details.
Can I amend or cancel my order?
What is your returns policy?
Please see our Returns & Refunds policy.
Sizing & Product
How do I choose the right size?
Australia does not have standardised sizing measurements. We have tried our best to tailor our garments to be true to size. Our garments are made with stretchy but compressive fabric to maintain structure and support while under demand. If you prefer a less compressive fit please size up and make sure to double check the sizing guide before purchasing.
How should I care for my sash ACTIVE products?
Cold machine wash with like colours on a gentle cycle. Lie flat or hang to dry. Do not tumble dry, iron or dry clean.
General
How do I contact sash ACTIVE?
You can reach us at contact@sashactive.com. We aim to respond to all enquiries within 1–2 business days.
Do you offer discounts or promotions?
Sign up to our email list to be the first to hear about new drops, exclusive offers and community updates.
Will you be releasing more products?
Yes — Drop 1: Flow State is just the beginning. Follow @sashactive for updates on new collections and launches.